TOP TROUBLE SHOOTING TIPS:
I’m not getting my verification email. - 1) Check your spam. 2) Make sure you entered your email correctly when you signed up, 90% of failed emails are typos during account creation.
I forgot my password. If you forget your password, simply click on FORGOT PASSWORD and CCI.live will email you a reset password link to your email inbox. The CCI.live office can not see your password, you must click the reset link.
It is telling me these credentials are not valid. Many times people sign up with a wrong email or they mistype an email address. If you are having trouble logging in, try resetting a password or simply create a new account with what you think your email is or with a totally different email address.
How do I create an account? Click CREATE NEW ACCOUNT on the home page.
I need an invoice of my purchases. - Most invoices are sent following the sale. On some sales, CCI.live will not send the invoice and it will come directly from the auction. You can contact CCI.live Monday through Friday during office hours for more help or you can contact the sale directly. The sale phone numbers should be found on the sale pages. You can also text a request to 405-400-9505.
I can not hear audio on the sale. - Most audio issues are due to poor internet service. Refresh your screen, make sure you pushed the play icon in the middle of the page. Also, if you are in a vehicle make sure that your audio is turned on or up if the phone is hooked to bluetooth.
I want to change my credit card number or increase my limit. - The card that you enter when signing up is for ID and verification only, if you want to pay for your purchase with a different card you will be able to do so by clicking on the link attached to your invoice, or you can pay the sale directly in most instances. If you want to increase your limit during a pre authorized sale, typically an equine event, you must call the sale directly.
Will you automatically charge my card on file. - No. If you want to pay by card you will click the link in the email that is sent to you or you can pay the farm, ranch or sale direct. There will be an address on the invoice that you receive. You do not have to pay by card. If you pay by card you will pay the 3.3 to 4% credit card processing and service fee.
I need to change my email address. - Please click on the top right of the screen and edit your account, you can also create a new account with a new email.
The audio and video is cutting out. Always refresh your screen if you are going in and out of cellular service. Driving and bidding is not recommended! The best experience will be on a desktop with home internet.
I can’t bid or my bid button is not activated: The computer may log you out if you have not been active for a period of time. It’s always a good idea to refresh your screen right before the sale starts. If you do not have a bid button your account may be revoked for user concerns or issues. You will have to appeal to CCI.live by emailing schedule@cci.live or texting 405-400-9505.
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HELP and TIPS for CREATING an ACCOUNT:
STEP 1 - CREATE AN ACCOUNT and REQUESTING BIDDING CREDENTIALS
You can always view an auction without signing in. You must only sign in if you plan to bid on livestock. If you plan to bid, you must CREATE A NEW ACCOUNT and then request for bidding credentials at cci.live. Once you are approved the first time, you do not need to go through the process for each sale. Some sales also require a “bidder passcode” from the sale management for that auction. When you create an account, please use a valid email address. If in the future, if you forget your bidder’s password, you can reset it immediately through the email on your account.
STEP 2 - GET A BUYER NUMBER
Once you are an approved bidder at CCI, you simply go to the SALE SCHEDULE PAGE and click on the auction name that you are interested in, then click BID ONLINE and click GET BUYER NUMBER. You will instantly be assigned a buyer number, for that auction.
IMPORTANT BUYER TIPS:
BIDDING and SCREEN PRICE - VERY IMPORTANT!!!!
Please note that the asking price on the screen is REAL TIME! Screen or asking price takes precedence over audio and voice! This means that if you have a slow internet connection the auctioneer may be a few seconds, behind the screen price that is showing. The screen price is the asking bid at the auction and there is no delay, so you can bid with confidence by watching only the screen asking price. You can also phone in to place your bids if you feel that your internet connection is not acceptable. Driving and bidding is not recommended. You are responsible for all clicks of the bid button as set forth by the terms you have agreed to.
Always refresh your screen periodically, especially if you move in and out of service.